Refund policy

All sales are final. Because every Mat Flow Design product is made to order, we do not accept returns or exchanges, and we do not issue refunds for change of mind, wrong size selected, or personalization errors submitted by the customer.

Damaged, defective or incorrect items: If your order arrives damaged, has a printing defect, or is not what you ordered, contact us within 7 days of delivery at matflowdesign@gmail.com with your order number and clear photos of the issue. We will send a free replacement or, if a replacement isn't possible, issue a refund to your original payment method.

Order changes and cancellations: Orders can be changed or canceled within 12 hours of purchase, before production begins. After that, we can no longer make changes.

Lost packages: If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local carrier first, then contact us and we'll help you file a claim.